RPM brings more than technical expertise to the table; they understand the operational, business and regulatory requirements of our industry, which is key. And, RPM looked out for our best interests throughout the entire process, which was a huge value-add.
- -Carlos Orantes, CEO
AVANZA Laboratories
IT for Regulated Business 
Compliance Assessments
RPM’s structured methodology for process and compliance analysis is based on industry best practices most closely outlined by the Information Technology Infrastructure Library (ITIL) framework. RPM has modeled its assessment approach in line with these standards as they provide a comprehensive set of process categories against which to measure IT effectiveness and control. We identify categories for examination in the project scope and define goals accordingly. Examples of such categories are:
- Quality Management
- Problem Management
- Configuration Management
- Change Management
- Security Management
- User Access Management
- Network Management
- Server Management
- Desktop Management
- Data Backup and Restore
- Disaster Recovery
We review the current set of IT infrastructure policies, standard operating procedures (SOPs), work instructions, and associated forms to determine what changes and new procedures are required. Through employee interviews, physical inspection, documentation review and testing we will identify technical, procedural and documentation gaps. Our assessment will present a clear picture of the current state of your organization and provide you with a well defined plan and prioritized list of recommendations.
